NewVoiceMedia’s ContactWorld is a true Cloud Computer Telephony Integration Solution. It enables businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. ContactWorld for Salesforce is the gold standard in Salesforce CRM contact centre integration. Working seamlessly with the Salesforce1 Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent. ContactWorld can be customised to offer your customers the choice of voice, email, webchat and social media as contact channels.
Established for more than 10 years and now serving over 8,000 agents, NewVoiceMedia has 200+ customers in 30 countries including Photobox, Topcon, DPD, Royal Mail, Lumesse, QlikTech, Denplan, Cunningham Lyndsey, SHL Group and Parcelforce.